Book with confidence!

Dear valued guest,


In this time of uncertainty with the progression of the COVID-19 outbreak, HI Hotels Group assures you that your safety and comfort remain our highest priority.

To meet the new health and safety challenges and expectations presented by COVID-19, we are launching 3S Protocol. Our 3S Protocol comes to ensure that both hotel guests and employees are confident in the cleanliness and safety of our hotel properties.



  • COVID-19 Training – daily shift instructions & department training – once per week

All employees will receive daily COVID-19 safety and facility sanitisation instructions and once per week – a comprehensive training, consistent with the WHO, for employees with frequent guest contact – including Front Office, Housekeeping, Food & Beverage, Maintenance/Engineering, Valet/Door/Bell Services, and Security.

  • Personal Protective Equipment (PPE) – PPE should be worn by all employees and guests /mandatory for Hotel Team members & optional for guests/.
    • All our employees will be equipped with personal PPE, along with appropriate training for use and disposal.
  • Cleaning products and protocols – Frequency & Hospital-grade disinfectants
    • Increased cleaning and disinfection frequency of all hotel areas
    • Surfaces in public areas and guest rooms will be cleaned thoroughly with hospital-grade disinfectants
    • All cleaning products meet the WHO requirements for use and effectiveness against viruses, bacteria and other airborne and bloodborne
  • Mandatory Health Screening – All guests, employees and associates will be subject to mandatory, frequent temperature checks
  • Covid-19 Stop-the-Spread Info Boards – Boards with information and general instructions will be spread across the Hotel
  • Covid-19 Tourist Declaration Form to be signed upon check-in
  • Quarantine Room at the property



  • Public-area surfaces will be cleaned with increased frequency.
  • Sanitizing stations will be spread throughout the Hotel



  • The Lobby & front Office area will be clearly marked for appropriate physical distancing
  • The Front Office workstation will be utilized with plastic screens
  • 12 hours 0-occupancy between the room check-out and check-in
  • Mindful room allocation will place guests apart, subject to availability
  • Key cards will be disinfected before and after usage


FOOD & BEVERAGE Department

  • One-way guest flow with marked entrances and exits.
  • More options for Show Cooking
  • Self-service buffet table – personal protection equipment for the guests will be provided by the hotel
  • Table setting in line with WHO recommendations – a maximum of 4 persons/a family for 10 square metres. Tables will be arranged such that the distance from the back of one chair to the back of another chair shall be more than 1 m apart and that guests face each other from a distance of at least 1 m.
  • Effective disinfection in between each Guest



  • The frequency of room cleaning during a guest’s stay may be altered based on guest requirements.
  • Launching 2-stage process of cleaning rooms – rigorous daily cleaning and sanitisation of high-contact points, such as elevator buttons, door handles, reception counters and bathrooms & disinfection thoroughly following check-out.



  • Diverse animation program will be held 6 days per week, providing open-air games, entertainment and evening-showsfor kids and adults /depending on weather forecast/



  • Seating shall allow at least 1.5 meter of separation between groups of guests.
  • A maximum occupancy of the pools in line with WHO recommendations will be monitored by life-guards
  • Sun – terrace and sun-bathing zone will be available
  • Frequent sanitation of the swimming – pool areas



  • Fitness-center usage will be available with pre-booking on Hotel Reception
  • The fitness-center area will be sanitized after each guest. Max 2 guests at a time. Pre-booking process applies

Summer 2021

  • Limited number of rooms will be dedicated at our Hotel Properties.
  • Small pets only – under 5kg – maximum 2 pets per room (excl. Imperial Heights Villas where larger pets are welcomed).
  • The tariff is 5 EUR per pet, per day (in Forum and Bor) and 8 EUR per pet, per day (in Imperial Resort).
  • Cats and dogs are allowed / other animals require pre-approval.
  • Pet must be fully trained and appropriately restrained by guest.
  • Pet must comply with local legislation requirements.
  • Pet must be kept on a leash when in the hotel or on hotel property unless it is in the guest’s room.
  • Pets must not be left unattended.
  • Pets are not allowed in any food and beverage outlets, SPA center and pool areas of the hotel.
  • Guests are responsible for cleaning up after their pet on hotel property and in the neighborhood.
  • Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
  • Guests must contact the housekeeping department to arrange for a convenient time for servicing their room.
  • A refundable deposit for damages is required upon arrival – EUR 50.
  • Guests are responsible for all property damages and/or personal injuries resulting from their pet.
  • Guests agree to indemnify and hold harmless the hotel from all liability and damage suffered as a result of the guest’s pet.
  • Guests are required to sign and agree with the Pet Policy procedure, upon check-in.