Frequently Asked Questions

Yes, you can book without a credit card by paying via bank transfer.

Once you have completed the four steps of the booking process, an online confirmation will appear with your booking number. Within a few minutes you will receive your booking confirmation with all the necessary booking details to the e-mail address you have provided.

A wrong e-mail is one of the most common reasons for not receiving a confirmation. Please check the correct spelling of your e-mail before finalizing the reservation. Also check your Spam folder. If you do not receive the confirmation at the e-mail provided, please contact +359 2 440 1011/ +359 882 07 1010 or

All prices on our web pages are per room, for the entire period of accommodation unless otherwise stated and displayed.

Master card, Visa card

Please contact us at the above phone numbers or e-mail.

Your requests will be forwarded to the Reception Department and dealt with on a priority basis but cannot be guaranteed. Room assignment depends on hotel occupancy at the time of check-in.

We cannot guarantee that you will get the exact room, but room types are identical.

Pets up to 5kg are allowed in our hotels for an additional fee.

Yes, subject to the applicable booking policy and hotel occupancy.

Please contact us at the stated in the website phone numbers or e-mail address.

All HI Hotels Group hotels have their own car park and parking is subject to availability. If there is no space available in the hotel car park, our Reception staff will be happy to help you find a parking space near the hotel. Parking spaces at the Imperial Resort and Forum hotels are available at an additional cost, while at the Edelweiss and Bor hotels, as well as Imperial Heights Villas, they are free of charge.

Check-in at our hotels is from 2 pm. If you arrive earlier, you can leave your luggage in the luggage room of the hotel until you can check in If your room is clean and ready for check-in before 2pm, you will be checked in early. Unfortunately, early check-in booking is not possible.

The room is yours until 12:00 on the day of departure. If you would like a later departure, please contact Reception one day before your check-out. Please note our additional late check-out fee.

You can only pay in local currency BGN or by credit card. We accept Mastercard and Visa card. Приемаме Master card и Visa card.

At HI Hotels Imperial Resort there is a currency exchange desk next to the Reception.

All our hotels have free Wi-Fi in the rooms and in public areas.

Yes, they are part of the Ultra All Inclusive and are free, subject to availability.

Umbrellas and sun loungers on the beach are at an extra charge of BGN 18 per day for 2 loungers and 1 umbrella. Availabilities are limited and cannot be reserved in advance.