{"id":1058,"date":"2022-02-07T14:13:30","date_gmt":"2022-02-07T12:13:30","guid":{"rendered":"https:\/\/hihotelsgroup.com\/nov\/frequently-asked-questions\/"},"modified":"2022-06-01T16:05:22","modified_gmt":"2022-06-01T13:05:22","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/hihotelsgroup.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1058\" class=\"elementor elementor-1058 elementor-32\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-a3e66e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3e66e9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e23dbd3\" data-id=\"e23dbd3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbaace2 ha-toggle--icon-left ob-has-background-overlay elementor-widget elementor-widget-ha-toggle happy-addon ha-toggle happy-addon-pro\" data-id=\"bbaace2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"ha-toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ha-toggle__wrapper\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1961\" class=\"ha-toggle__item-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1961\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Can I book a room if I don't have a credit card? <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1961\" class=\"ha-toggle__item-content\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1961\">\n\t\t\t\t\t\t<p>Yes, you can book without a credit card by paying via bank transfer.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1962\" class=\"ha-toggle__item-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1962\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">How do I know whether my reservation has been confirmed?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1962\" class=\"ha-toggle__item-content\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1962\">\n\t\t\t\t\t\t<p>Once you have completed the four steps of the booking process, an online confirmation will appear with your booking number. Within a few minutes you will receive your booking confirmation with all the necessary booking details to the e-mail address you have provided.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1963\" class=\"ha-toggle__item-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1963\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">I have not received a confirmation of my reservation, what should I do?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1963\" class=\"ha-toggle__item-content\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1963\">\n\t\t\t\t\t\t<p>A wrong e-mail is one of the most common reasons for not receiving a confirmation. Please check the correct spelling of your e-mail before finalizing the reservation. Also check your Spam folder. If you do not receive the confirmation at the e-mail provided, please contact +359 2 440 1011\/ +359 882 07 1010 or <a href=\"mailto:reservations@imperialgroup.bg\">reservations@imperialgroup.bg<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1964\" class=\"ha-toggle__item-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1964\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Are the rates quoted on the websites per person or per room?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1964\" class=\"ha-toggle__item-content\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1964\">\n\t\t\t\t\t\t<p>All prices on our web pages are per room, for the entire period of accommodation unless otherwise stated and displayed.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1965\" class=\"ha-toggle__item-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1965\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">What types of credit\/debit cards are accepted for online reservations?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1965\" class=\"ha-toggle__item-content\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1965\">\n\t\t\t\t\t\t<p>Master card, Visa card<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1966\" class=\"ha-toggle__item-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1966\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">If I want to book a room at your hotel as a gift, how can I do that?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1966\" class=\"ha-toggle__item-content\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1966\">\n\t\t\t\t\t\t<p>Please contact us at the above phone numbers or e-mail.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1967\" class=\"ha-toggle__item-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1967\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Can I request a specific location for my room\/apartment?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1967\" class=\"ha-toggle__item-content\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1967\">\n\t\t\t\t\t\t<p>Your requests will be forwarded to the Reception Department and dealt with on a priority basis but cannot be guaranteed. Room assignment depends on hotel occupancy at the time of check-in.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1968\" class=\"ha-toggle__item-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1968\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Do I get the room pictured and do the rooms match the photos?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1968\" class=\"ha-toggle__item-content\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1968\">\n\t\t\t\t\t\t<p>We cannot guarantee that you will get the exact room, but room types are identical.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-1969\" class=\"ha-toggle__item-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"ha-toggle__item-content-1969\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Can I bring my pet?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-1969\" class=\"ha-toggle__item-content\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-1969\">\n\t\t\t\t\t\t<p>Pets up to 5kg are allowed in our hotels for an additional fee.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19610\" class=\"ha-toggle__item-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19610\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Can I change or cancel my reservation?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19610\" class=\"ha-toggle__item-content\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19610\">\n\t\t\t\t\t\t<p>Yes, subject to the applicable booking policy and hotel occupancy.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19611\" class=\"ha-toggle__item-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19611\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">What if I lose my reservation number?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19611\" class=\"ha-toggle__item-content\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19611\">\n\t\t\t\t\t\t<p>Please contact us at the stated in the website phone numbers or e-mail address.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19612\" class=\"ha-toggle__item-title\" data-tab=\"12\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19612\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Do the hotels have a parking space?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19612\" class=\"ha-toggle__item-content\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19612\">\n\t\t\t\t\t\t<p>All HI Hotels Group hotels have their own car park and parking is subject to availability. If there is no space available in the hotel car park, our Reception staff will be happy to help you find a parking space near the hotel. Parking spaces at the Imperial Resort and Forum hotels are available at an additional cost, while at the Edelweiss and Bor hotels, as well as Imperial Heights Villas, they are free of charge.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19613\" class=\"ha-toggle__item-title\" data-tab=\"13\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19613\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">When can I check in at the hotel?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19613\" class=\"ha-toggle__item-content\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19613\">\n\t\t\t\t\t\t<p>Check-in at our hotels is from 2 pm. If you arrive earlier, you can leave your luggage in the luggage room of the hotel until you can check in If your room is clean and ready for check-in before 2pm, you will be checked in early. Unfortunately, early check-in booking is not possible.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19614\" class=\"ha-toggle__item-title\" data-tab=\"14\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19614\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">When must I leave the hotel?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19614\" class=\"ha-toggle__item-content\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19614\">\n\t\t\t\t\t\t<p>The room is yours until 12:00 on the day of departure. If you would like a later departure, please contact Reception one day before your check-out. Please note our additional late check-out fee.   <\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19615\" class=\"ha-toggle__item-title\" data-tab=\"15\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19615\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Can I pay my bills in cash, euro or by credit card at the hotel?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19615\" class=\"ha-toggle__item-content\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19615\">\n\t\t\t\t\t\t<p>You can only pay in local currency BGN or by credit card. We accept Mastercard and Visa card. \u041f\u0440\u0438\u0435\u043c\u0430\u043c\u0435 Master card \u0438 Visa card. <\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19616\" class=\"ha-toggle__item-title\" data-tab=\"16\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19616\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Is there a currency exchange desk at reception?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19616\" class=\"ha-toggle__item-content\" data-tab=\"16\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19616\">\n\t\t\t\t\t\t<p>At HI Hotels Imperial Resort there is a currency exchange desk next to the Reception.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19617\" class=\"ha-toggle__item-title\" data-tab=\"17\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19617\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Do you offer Wi-Fi?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19617\" class=\"ha-toggle__item-content\" data-tab=\"17\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19617\">\n\t\t\t\t\t\t<p>All our hotels have free Wi-Fi in the rooms and in public areas.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19618\" class=\"ha-toggle__item-title\" data-tab=\"18\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19618\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Are umbrellas and sun loungers at the pool included in the price?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19618\" class=\"ha-toggle__item-content\" data-tab=\"18\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19618\">\n\t\t\t\t\t\t<p>Yes, they are part of the Ultra All Inclusive and are free, subject to availability.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-19619\" class=\"ha-toggle__item-title\" data-tab=\"19\" role=\"tab\" aria-controls=\"ha-toggle__item-content-19619\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Are umbrellas and sun loungers on the beach included in the price?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-19619\" class=\"ha-toggle__item-content\" data-tab=\"19\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-19619\">\n\t\t\t\t\t\t<p>Umbrellas and sun loungers on the beach are at an extra charge of BGN 18 per day for 2 loungers and 1 umbrella. Availabilities are limited and cannot be reserved in advance. <\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Can I book a room if I don&#8217;t have a credit card? Yes, you can book without a credit card by paying via bank transfer. How do I know whether my reservation has been confirmed? Once you have completed the four steps of the booking process, an online confirmation will appear with your booking number. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1058","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hihotelsgroup.com\/en\/wp-json\/wp\/v2\/pages\/1058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hihotelsgroup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hihotelsgroup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hihotelsgroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hihotelsgroup.com\/en\/wp-json\/wp\/v2\/comments?post=1058"}],"version-history":[{"count":0,"href":"https:\/\/hihotelsgroup.com\/en\/wp-json\/wp\/v2\/pages\/1058\/revisions"}],"wp:attachment":[{"href":"https:\/\/hihotelsgroup.com\/en\/wp-json\/wp\/v2\/media?parent=1058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}