HI Hotels Group
HI Hotels Group hotels are located in the most popular resorts in Bulgaria – Sunny Beach and Borovets.
We warmly welcome our guests for a relaxing holiday. Our cosy and modern rooms will meet all your expectations. At HI Hotels Imperial Resort, we offer an Ultra All Inclusive package, and at Forum and Edelweiss hotels you can choose between bed and breakfast or half board. Imperial Heights Villas are a great choice for guests who prefer to prepare their own meals. Bor Hotel in Borovets offers breakfast and dinner with stunning views of the slopes.
Unforgettable summer emotions await you at the HI Hotels Imperial Resort and Forum. If you crave an escape from everyday life and wish to indulge in complete relaxation in the mountains, welcome to the Bor and Edelweiss hotels.
HI Hotels Imperial Resort offers two main restaurants, a snack bar, and two a la carte restaurants. The culinary experience will take you to Asia and the Mediterranean, and four days a week you can be part of the excitement of themed dinners at Casablanca and Alexandria restaurants. At Hotel Forum you can enjoy international cuisine in a contemporary, relaxing atmosphere with excellent service. Try the specialties offered at the Bor and Edelweiss hotels in Borovets, and enjoy dining among centuries-old pines and unforgettable views of the slopes.
Entertainment and attractions for children and adults are an integral part of holidays at HI Hotels Group. We offer a private beach, swimming pools, SPA, show programme and many other types of entertainment to keep the fun rolling.
Rila Mountain is the perfect place for mountain biking and hiking in summer. In winter, the mountain offers great conditions for skiing and snowboarding. Borovets is a fabulous choice for a holiday whatever the season.
I have just returned from a 10 day holiday at the Imperial resort and had a wonderful time as a family of 3.nnThe hotel itself was lovely and clean and our room was great with a beautiful view of the sea and sunrise. The hotel is in a fab location within easy walking distance to Nesabar and Sunny Beach strip. The area around the hotel was fairly quiet as things were closing for the end of season however there was still plenty going on in the other parts and this had no impact on our holiday. nnThe pool area was great although the outside pools were cold (nothing that could be done about this) my little one definitely made great use of the indoor pool and jacuzzi. nThe bar men were brilliant working the longest days and always remembered our drinks, plenty of choice and branded items if you asked. nnThere was plenty of food choices with a fab snack bar available all day and freshly made pizzas during the day and in the evening. nThe only small complaint about the food was that it could of been warmer and the toaster on a morning needs to be a larger one/a hotel toaster. nnThe beach was lovely and just at the back of the hotel, gorgeous afternoon stroll once the sun had moved round from the pool area for those last rays of the day. nnWe had a fab time and would recommend it and will look to revisit again in the future.
We have just returned from 10 days at the imperial resort after reading a few reviews we were a bit apprehensive as we had are 3 year old with us, I’m never one too really bothered about bad reviews as you make your own mind up, all the bad reviews don’t make sense the hotel is in a great location a cheap short bus ride into sunny beach centre or 45min too hour walk, nessabr is 30min walk from the hotel, the rooms were spacious and got cleaned on a daily basis, food was a wide and varied selection everyday, if the hotel bought some more warmers as sometimes the food was a little on the tepid side the only negative for me, the bars serve great array of spirts ask if require branded the snack bars serve a good amount of sweet and savoury food, the pool areas are clean and tidy the outdoor pools are a bit chilly but fine when you get in, the indoor pool is warmer with jacuzzi’s pool, gym and spa (extra charge) would I recommend this hotel yes for sure if you want 5 star pay 5 star prices
Good Resort.It exceeded my expectations, I stayed 10 days. Located 3 km from the old town of Nessebar, close to shops, bus and train stations, quiet area, very close to the sea, ok rooms, exemplary cleanliness (towels changed daily, linen at 3 days), food for all tastes (an excellent pizza), the animators did their job brilliantly, the staff very kind, starting with the reception staff (Petur was a real help to me) and up to the ladies who worked clean outside (thats with the exception of the barman in the inner courtyard, you either give him a tip-which hes waiting for-or you dont, thats all,moron, as if he was giving alms). I hope to come back.
Im very satisfied with my stay there.clean and large rooms.friendly staff,lots of activities for all ages.weird range of food all over the globe.hardly recommended.thanks guys.all inclusive as well.reasonable prices.fitness and spa
Well what can I say, the day before we were due to fly out looked at the reviews and was horrified even rang my travel agent and asked him to change the hotel. He convinced me to not panic and go.nI am so glad he did this hotel was brilliant.nMy husband and I have just returned from a 7 day stay and loved every minute of it.nRoomsnWe had a deluxe room in the main building it was perfect maid service and clean towels everyday view was gorgeous.nFoodnWe ate at the snack bar, buffet restaurant and Al la carte it was all great my husband ate everything I was a little scared tbh because of the reviews. He is a great cook himself and said he couldn’t fault any of the food it was in fact some of the nicest hotel food he had tasted and we have been to a lot of hotels. It was cooked well and tasted great and he wasn’t ill at all.nThe snack bar was being cleaned all the time with maids sweeping up and wiping round. Same for the buffet restaurant we couldn’t fault it at all.nWe drank at all three bars again drinks we fine for AI even in the self serve drinks machines too.nPool.nYes there is a sun bed problem with people reserving them the hotel tried their best and removed the towels from all unoccupied beds that had towelsnon them before 9am. Let’s be honest I have yet to go to a hotel in the 6 week school holidays and not have to get up early to get a bed, unfortunately I work in a school so I don’t expect anything else. It’s the busiest time of year and the world and his wife go away.nDo I think the hotel was out of its depth not at all it was just busy as they always are at this time of year. nBeach nThe sun beds were chargeable 18BLV nFor 2 beds, umbrella and table.nThis is because the hotel doesn’t own the space on the beach it belongs to the government everybody rents a space on the beach which stretches for miles.nThat’s why they charge they are not ripping people off like it has been suggested in fact it was alot more expensive if you went to part of the beach with independent people charging for the beds.nStaff nEverybody works so hard they are friendly helpful polite respectful what more can I say. Maybe speak to people as you expect to be spoken too yourself then you will get a better response. nReception staff helpful and informative we had issues with our air con and it was sorted straight away. I had a spa treatment again very nice staff she definitely knew her stuff. Waiters and waitresses cheerful and chatty we spoke to them with respect and kindness some guest were so rude even to other guests food for thought.nBar tenders excellent the snack bar man knew what we ordered we went everyday and as soon as we were there he had them poured he even remembered that we had mochas at 5 o’clock before we went to the room.nFantastic service !!nAll in all we used everything the hotel had to offer we had a fantastic experience we would definitely recommend it and we would definitely go back.
I was not satisfied at all, the food was bad. The pool was small and the sun loungers were always full. I dont recommend at all.beds were not comfortable at all. The only good thing is that it is close to the center. and the terrace in the room
From all the family holidays weve had this it the top hotel! The food is delicious and diverse, the desserts incredible, a thought given for both adults and kids. Rooms are cleaned daily. The animation team are great young people, who do their job with passion and love. Hotels location is near the beach and the town of Nessebur. The staff is very kind and attentive. There are entertaining shows for both children and grown-ups. The swimming pools are well maintained and clean. A special Thank you to the hotel manager Alexander who took care of us during the whole stay, making sure we had everything we needed. He is constantly inhouse and would always assist you with anything you may need. We would recommend the hotel to our friends and would visit again!
We visited Hotel Imperial for the second year in a row. The rooms are spacious and very clean. The food is amazing. This year they opened two new a la carte restaurants. I recommend laVeranda, especially the calamari!!! The staff is really friendly and professional. My son loved the splash park and pizza and doughnuts. There were a lot of guests and many of them did not behave well but its not hotels fault.... There were not enough umbrellas but for us it was not a problem as we went to the adjacent beach. We will return for sure.
Even though this is not my first stay at Imperial Resort and I kind of knew what to expect, I have to praise the owner, the management and the entire team for their never ending efforts to improve the place, attention to the details and hospitality.nMy first stay a couple of years ago was a family trip and one of our best seaside vacations ever.nSo, the hotel was an obvious choice for another type of my travels this year, a couple of short (3-5 days) business trips. Even though the hotel is suited very well for families and nationalities of all kind, I have to admit that as a businessman I had no shortage of what I needed at any time. Very clean room and public areas, secured parking lot (paid at fair price), tasty and various food and drinks. I did not used the pools or interacted with the animation as it was not the purpose of my stay but noticed how well maintained the pools are and how smiley the entertainment teammates were. nMost important for me was to have a fast and stable Internet connection for which I cant complain and the location of the hotel allowing me easy trips for both on foot and by car. nTo wrap it up, very convenient and geared up hotel for either a family holiday or even for a business trip. nThank you team and most definitely see you again!
I stayed at the hotel for one week with my kids. All was very nice - accommodation, lovely personal, location, foods and beverages. Very clean. Covid-19 safety measures - disinfectants of every possible place was available. Parking places for cars.nEven for babies was available suitable food!n5 restaurants - 3 of them a la carte - Asian, Mediterranean and Irish Steak House.nPrivate beach near to the hotel for the guests. The beach is beautiful.nFrom the management was taken into account almost everything.nI will visit the hotel again. Definitely!
Just arrived home from another great holiday from hi imperial Resort in Bulgaria this is the second time we have visited for 14 nights and it did not disappoint the staff are friendly bar staff also was nice to see some of the staff of which we met 3 years ago, the animation team is brilliant food was great to, the rooms were clean, and always clean towel as and when you required them there is 2 restaurants in which you can eat in as well as the snack bar through the day which make the best pizza donughts and pancakes. beach is just 2 min walk from hotel and there is the small train which runs outside hotel which takes you to sunny Beach which is about a 30 min walk or old town nessebar which is about 20 min walk shops are located just outside hotel to would highly recommend this hotel for a family friendly holiday. uD83DuDE0D
We stayed at this hotel for 2 weeks in June, the hotel is fantastic, the staff are very helpful and pleasant. Expecially the bar staff! It is a well kept, well maintained hotel, the rooms are beautiful, the food is nice but a little repatative which is to be expected at buffet type all inclusives but there are plenty of restaurants nearby to choose from. We also dined at the Al a carte restaurants within the hotel which was delicious. There are 2 good sized pools and a good sized kids pool with splash zone, the entertainment was good, could have been a bit more for the kids but we came at the start of season and could see it starting to pick up as we were leaving. Would definitely stay again!
Fantastic Staff & Great Value All Inclusive - Enthusiastic Entertainment Team, who genuinely seem to be enjoying their jobs. We took part in a few of their activities and really had fun, but thereu2019s no pressure if you just want to relax. The hotel caters well for families with young kids, with a mini splash zone next to the main pool along with swings and slides in a colourful park next to it. There is also a quieter pool away from the main one, if you wanted to get away from the splash zone, and the beach is also on your doorstep. The location was spot on for us, as we didnu2019t want Central Sunny Beach. Instead we were able to walk into Nessebar, which is beautiful and well worth a visit. Thereu2019s an abundance of restaurants and bars up there with lovely sea views. The hotel food was varied and enjoyable. There are 2 a la carte restaurants, and you can visit one for free if staying 7 nights (additional visits were reasonably priced). We tried the Asian one, which was very good. Portion sizes were bigger than expected, the waiters were really attentive, and it made a change from the buffet restaurant. The daytime snack bar meant we were always able to get food if weu2019d missed breakfast. Drinks from the bars are local brands, but there is plenty of choice and we enjoyed what we had. We had a Deluxe Room with a side sea view, in the main building. I recommend booking one of these as they have bigger balconies, and are really comfortable. All of the staff were friendly and work really hard. The whole hotel is spotless with cleaning staff working 24/7. Donu2019t hesitate booking this hotel.
Good morning. My husband and I have just returned from a lovely trip to the above resort. We arrived on the 10th of June 2022 and stayed for 2 weeks. From the minute we arrived we had a great experience. Lovely staff helped us to a beautiful and clean room with a fantastic view across the sea. Our room was cleaned daily and towels refreshed daily. The reception staff, the animation team, and indeed all bar and dining room staff were excellent and added to a very enjoyable stay at this lovely hotel. Their new restaurant opened during our stay and we had a lovely Asian menu there one evening. We wish them all the success with this new project. In the main dining room, and indeed the snack food court, the food was always good and we always got something to eat. In particular lamb, and meat was excellent. We have been in Bulgaria several times and stayed in more Central locations at Sunny beach but this was our first experience at u201CImperialu201D and we would recommend it to anyone and definitely will return there ourselves. Taxis, small trains, horse and carriages and public buses were all nearby to ensure that when we wanted to go anywhere it was easy to do so. All in all a great holiday experience and our congratulations to this team for their high standards. Hope to be back soon! Thanks Jennifer and Wullie Lauder.
Stayed at the hotel recently June, hotel is very comfortable, rooms kept very tidy with clean towels every day. The restaurant very spacious and the food presentable unfortunately not hot, every meal I had apart from salad I had to use the microwave, even the soup was tepid. The dessert presentation was absolutely fabulous and different assortments was out if this world. The drinks package was reasonable very little selection of cocktails. Jordan in the outside bar was spectacular never a dull moment entry considering HD works 14 hours 24 7. Itx not what I would call a couples holiday as the amount of children running about was horrendous. As I say overall a very enjoyable holiday and excellent hotel.
It was my third time in the hotel and I am really happy that I choosed the hotel again. Fully satisfied with the services in all departments. The staff is always greeting and taking care of the customers. The rooms are cleaned every day, the towels changed as well. Animation team is really good and working hard. Delicious food in the a la carte restaurants- professional team is serving you. Next year we will be back again.
Came back this year once more. As always great place to stay. Awesome service and atmosphere. The food was awesome and with a great variety! Friendly staff and very clean. The location is also perfect.
I really enjoyed my stay here, rooms are clean, the staff are welcoming, my apartment had a wonderful view. The hotel has everything I needed and its location is perfect. I highly recommend the hotel and I would definitely visit again.
We had an amazing experience, the stuff was very polite, the room was super clean, the food was very tasty. You won't regret if you spend your vacation there! If you need anything, just go to the reception and you will be assisted by wonderful people.
I was there with friends and it was very nice. Delicious food, good service, clean rooms and great location. The hotel is really big and there is something for everyone. I will definitely recommend it.
Although I am not one to write reviews and never have, this hotel has pushed me to do so as I have never experienced such warmth, welcoming and caring from any hotel I’ve visited before! The rooms were immaculate with breathtaking views of mountains and architectural views of surrounding hotels (this was unexpected as we decided not to pay extra for the sea view). Every day we had the staff cleaning our rooms so precisely, that even our beds were fixed! There is no need to stress about the politeness of staff as all are naturally caring and sound. The food that was served was not repetitive and had great differentiation upon our 10 day stay, counting themed dinner nights with traditional food from different countries. We were all surprised to see high-class foods such as
This is a very comfortable hotel where every one finds something for himself. The sevice is great, helpful and nice. Great animation team. They take care of the guess and invite to the play. Good food non stop. Nice pools and near to the beach. Everything What is needed to fun. Nice relax zones in the hotel where guess can seat in the evening have a drink wirh friends and eat to the latest hours. Cleaning crew nice and helpful. Clean and nice smelling rooms and whole hotel.Good organisation. Thank you for great hollidays.
Great hotel and upon arrival superb service from reception. Cleaning service exceptional and close to beach or a 2 mild walk to Sunny Beach. Disappointed because most things were closed until 1st week of June but wanting a quiet relaxing holiday was the main agenda and we had it. Food was very much the same everyday, but plentiful. Pool bar and food availability was fantastic. The main restaurant outside food was very poor in that it was the same everyday and cold. Would recommend this hotel and would quite happily return
Hi all this is our 2nd time staying here 1st was June 19 for our honeymoon was absolutely amazing could not fault anything excellent service all round The 2nd time was may this year 2wks for my 50th birthday was not season but we didnt mind weather was good hot most days hotel still amazing room beautiful balcony over looking sea food was amazing themed dinner nights Staff remembered us from 3yrs ago so really friendly helpful & polite sitting by the pool just relaxing going to the beautiful beach walking into nesabar old town bulgaria was just beautiful eating out there in restaurants open top with the amazing view of black sea... We had just an amazing time again...we defo be back next year. Thank you for a lovely holiday C u next year Graham & vicky Toney Scotland
The hotel room was clean and well furnished. The staff was very kind and friendly. The location is excellent, very close to the center and the beach. There was a lot of variety and delicious food. Regards,
We went as a group of 14. Rooms were well equiped, maintained and clean. The staff were incredibly friendly and helpful. The food was good and plentiful. Location was perfect, close to the slopes with fabulous views. Highly recommended.
Staying over half term in room 110 - rooms warm and clean, shower hot and powerful, breakfast and evening meals plenty of options. Restaurant nicely laid out and great views especially at night when the slopes are lit for night skiing with pines as a backdrop. Bar area had a good vibe, the bar man/team worked extremely hard and was very friendly as were all the staff. Location is an easy 10 minute stroll so not too far at all if you forget to book shuttle bus on Reception desk. The stroll is a good chance to chat ! nnThe hotel is good value but that would mean little if the team were not so strong on service and professional friendliness.Thank you for helping make this trip with my son so memorable. And the wifi was also strong throughout our stay. 🙂
Stayed over Christmas and new year, rooms warm and clean, shower hot and powerful, breakfast and evening meals brilliant plenty of options and food was hot. Bar area had a good vibe, the bar man worked extremely hard and was very friendly as were all the staff, location in the old part is a little walk but not to far, there is a Shuttle bus which is useful along with the ski store area. Beautiful views especially at night when the slopes are lit for night skiing/ snowboarding. Would recommend this hotel and definitely stay again
Very friendly, kind and helpful staff! Excellent variety and exceptional tasteful food. The views from the hotel to all the slopes are breathtaking. The rooms are warm and clear with very comfortable beds. Although the hotel is little bit far from the ski slopes there shuttle bus several times all day long. I couldn’t recommend this place more!
Very friendly, kind and helpful staff! Excellent variety and exceptional tasteful food. The views from the hotel to all the slopes are breathtaking. The rooms are warm and clear with very comfortable beds. Although the hotel is little bit far from the ski slopes there shuttle bus several times all day long. I couldnu2019t recommend this place more!
A wonderfull hotel, with perfect service! One time a visitor and you will not think of searching where to stay again. Definately one of the best hotels I have ever visited. It has the whole package, there is nothing more that you could wish for.
We arrived to the hotel Imperial on 23.08.21.This is our first visit to Bulgaria. Since we came staff was really friendly ,polite and so helpful!! There was no any issues at all. We would like to say special thanks to GM Alexander A for all assistance we needed. Top man and really gentleman and scholar!! Also bartender Jordan, Bobby ,Krasy and whole receptions staff was so nice and friendly. Average food ,drinks, hotel area good rating for 4* hotel. Really recommend for the family’s and couples!! Thanks for looking for us! Bravo!👏👏👏👏
Very nice hotel .Friendly staff, good location, beatiful beach. I preffer this hotel to other people. My children liked animation team. They are friendly and make good and intersting games. Very delicios dishes. Good food.
It was the best hotel we ever stay in Bulgaria. Everthing is perfect especially the personal from the front desk.The rooms are elegant, large and with a super view to the sea. The food at the restaurant is verry fresh, tasty and nice ooking. The clling in roms is made everyay with the sens of responsability. The have entertainment with specific bulgarian folcklor and special staff for entartain the kids. We are thankful for the condition and athmosfere in this hotel .
Great experience, nice rooms, excellent animation team, good food. As a minus, breakfast was not that diverse. There was the same food every mormînt. Overall, it is a place where I would like to come to another time.
Great hotel, great service ,super clean room and every day cleaning if you want to...excellent all inclusive and all food!!! And really good and beautiful clean beach. We really want to arrive again as soon as possible.
I had the honors to stay there this summer and it was the best experience I had this year. Delicious food, friendly staff, extremelly well maintained facilities. Can highly recommend this place to anyone wanting to have a good time.
We were here at least 8 days. We was very happy and we enjoyed it for 100 %. There is 2 big swimming pools with greatfuly water and bar nex to it. Room is nicd and comfort, you can use a/c, hairdryer, and small fridge. There are very good towels and small cute balcony. Food: You always choose the best food for you, there is a lot of different types of food and its changing very ofen. I must consider that there is very tasty pizza, inside and outside as well. For sure you have to try the donuts in the snack bar! 😍 I MUST mention and mainly RECOMMEND the Lobby bar on reception! There is the best barman of the year! He has always smile on his face. He can speak fluently english and he is glad to talking with you during doing your drink!! ❤ He always find something special and
Everything was wonderful. The food was very good and diverse, the location excellent, a modern hotel and the beach nearby. Fun activities for children and adults in everyday. The staff was very friendly. 🙂 I'm glad we chose this hotel for our vacation. Certanly we will come back again!
Everything was excellent. I was very surprised with everything in this hotel. Our room was very clean and comfortable. The food was very tasty. The people in the hotel was very friendly and helpful. Thank you so much for my perfect vacation.
We would like to express our gratitude to the entire team of the Imperial Resort Hotel! You work highly professional, extremely kindly and with a visible desire to make our stay exceptional! Special thanks to everyone at the reception, for the wonderful welcome by Desi and Mr. Alexandrov, the wonderful attitude of Stella, we thank the picky Nikki for help, the bartenders Bobby and Dancho for the good mood and responsiveness, the nice maids for cleanliness and comfort, and all from the restaurant and pool bar for the wonderful cuisine, speed and cleanliness !!! Be healthy!!! Until new sunny meetings for more good memories! Stoitsev's Family
Thanks to hotel manager that gave us nice room with view to seaside. Hotel has a great spacious restaurant that offers all inclusive buffet for breakfast, lunch and dinner. Food was delicious and the tables were always top up. We spend there one week during really bad weather at Sunny Beach in June but our stay were ok regarding lot of options that hotel offer (bar, inside pool, kids playground, fittness room etc.) Special thanks also to bartentender Bobby that serves variaty of drinks and gave us lot of tips about Sunny Beach. We enjoyed the stay a lot thanks to the staff. This hotel offers great services for affordable price. Stanley