HI Hotels Group
HI Hotels Group hotels are located in the most popular resorts in Bulgaria – Sunny Beach and Borovets.
We warmly welcome our guests for a relaxing holiday. Our cosy and modern rooms will meet all your expectations. At HI Hotels Imperial Resort, we offer an Ultra All Inclusive package, and at Forum and Edelweiss hotels you can choose between bed and breakfast or half board. Imperial Heights Villas are a great choice for guests who prefer to prepare their own meals. Bor Hotel in Borovets offers breakfast and dinner with stunning views of the slopes.
Unforgettable summer emotions await you at the HI Hotels Imperial Resort and Forum. If you crave an escape from everyday life and wish to indulge in complete relaxation in the mountains, welcome to the Bor and Edelweiss hotels.
HI Hotels Imperial Resort offers two main restaurants, a snack bar, and two a la carte restaurants. The culinary experience will take you to Asia and the Mediterranean, and four days a week you can be part of the excitement of themed dinners at Casablanca and Alexandria restaurants. At Hotel Forum you can enjoy international cuisine in a contemporary, relaxing atmosphere with excellent service. Try the specialties offered at the Bor and Edelweiss hotels in Borovets, and enjoy dining among centuries-old pines and unforgettable views of the slopes.
Entertainment and attractions for children and adults are an integral part of holidays at HI Hotels Group. We offer a private beach, swimming pools, SPA, show programme and many other types of entertainment to keep the fun rolling.
Rila Mountain is the perfect place for mountain biking and hiking in summer. In winter, the mountain offers great conditions for skiing and snowboarding. Borovets is a fabulous choice for a holiday whatever the season.
Great hotel, worth a visit. We showed up on day one and checked in, the key wouldnt work for the door and there was an issue with our TV and Sink. We spoke to reception and the Manager came to our room, we had to go out and by the time we got back everything was fixed and working perfectly. All the staff are friendly and very efficient. A special mention to Alexander who is the manager, he was lovely and has exceptional customer service. There is plenty of food options even for picky eaters. The two pool areas are well kept and maintained. Overall we are having a wonderful holiday.
This was my second time in Bulgaria and the first at this Hotel,nFrom the start it was a great experience ,Checking in was really quick and hassle free.nMy room was really clean and spacious and the Towel arranging was novel to me, also the Mini Fridge had a supply of bottled water.nnThere are a few restaurants in the Hotel included in the price is one Ala Carte meal per stay (booking depended on demand).nThe food was plentiful and a very good variety always something to choose from.nnThe Bars were very good and the staff were usually quick and efficient when serving you.A special mention goes to the Barman at the Food Court who always had a cheery disposition and a great memory for faces and drink orders.nnThe Food Court itself was very well run with areas to get Ice Creams, Cold Foods and Hot dogs as well as Burgers etc.nnThere are 2 pool areas in the Hotel a quieter one for the grown ups as well as the childrens area.nnThe Hotel is in a very good location with several shops in close proximity to it, Also the Land Train to Sunny Beach for 6Lev picks up right outside the Hotel.nIf you want to go to Old Nesebar the Land Train is approx 150 metres from the Hotel and at 6lev (around £3) each way is very good value.nnAll in all a very good Hotel and the staff make you feel welcome.nnA tip for first timers is not to use the Blue and Yellow ATMs that are dotted around as the exchange rate is abysmal.nnIm eagerly awaiting my next stay at this Hotel in May 2024n
Best Hotel ever!! fabulous staff from the cleaners to the entertainment staff and bar staff, everyone was so friendly even if there was a language barrier we all made the effort to smile and give a thumbs up to communicate...Felt like we were leaving family.... actually cant wait to book next year .. great food too, great selection and rooms cleaned daily with fresh towels and bed linen ..thanks Alexander in particular you are a great manager xx great team you have behind you making everyones stay brilliant ? ? ? ? keep doing what youre doing
I was very sceptical to go based on the reviews I read before we went but honestly I was blown away. Remembering that this is a 3.5* hotel and not a 5* hotel, I can’t complain about anything. The food was lovely with lots of choice throughout the whole day, the rooms were cleaned every day with fresh towels. The pool area was clean and tidy. The staff were friendly and helpful. The beach was beautiful. nI can imagine in the school holidays it is a bit chaotic but that’s to be expected when there’s so many people going at the same time. It was fairy busy even for mid-late September and if you want to get a good spot by the pool you need to get up early but that didn’t bother us. nHonestly we have stayed in 4* & 5* Hotels which aren’t as good as this hotel. I was sad to leave and we can not wait to go back next year!!
Stay was awesome! Hotel looks beautifully as from inside as from outside. The staff is really nice and always willing to help with anything you need. High professionality. Cuisine is just delicious! Everyday there are different themes they are preparing food accordingly. You never eat the same food twice. Rooms are clean and always perfectly clean up everyday. Bars are almost around every corner and available most of the time. To summarize, recommended 10/10. Give it a try and see for yourself.
I strongly recommend, the location is great, the food is delicious and varied, there are many fun themed evenings, the rooms are clean and fresh, and the staff in the restaurants are top notch, as are the entertainers.nThank you for your warm attitude towards me and my family.nWe will come again next year.?
Amazing experience during our vacation. First of all I would like to appreciate the kindness of all employees and the Manager of hotel especially. Always smiling and communicative, ready to help you. The food here is really unique. Each day is another type of amazing cuizine and it’s really delicious. Bartenders are preparing tasty drinks according to your wish. The rooms are always clean and waiting for you with the new towells. Beds are really comfy. You can use 2 outside pools and one is inside with warm water if you think the water outside is too cold. I fully recommend to buy ultra all inclusive. You can eat and drink all day. The hotel is really beautiful. No negatives at all.
First time we have visited the hotel and will not be the last… food was amazing, hotel and in particular the general manager could not do enough for us, felt comfortable, safe and well looked after. Would definitely recommend.
Great place to stay, location is good for family vacations as its not so much in the business of the center. Food variety is amazing and very delicious. Staff is friendly and the hotel + rooms are maintained very clean! We will most certainly come back again next summer.
Received a great welcome from Alexandre at the Imperial resort, he went over and above to make sure I had everything I needed, gave me a guide tour of the hotel and made me very welcome. , a great place to stay, friendly staff, great food, I look forward to returning soon
We really enjoyed our stay. The location is perfect, very close to the beach and a short walk to Nessebyr. The food was good and the staff was very friendly, especially the cleaning ladies. We will gladly return again.
The hotel was amazing and made even more better by the staff the manager was a credit to deal with and looking forward to coming back next July with the family booked up already nnMyself and partner stayed in the deluxe sea view room and it didn’t disappoint the view was incredible. nnThe food was outstanding and plenty of choices for all ages
The imperial resort is a beautiful hotel clean and tidy with easy access to sunny beach strip the hotel staff and the hotel manager are great and will assist you with anything you require during your stay here we have spoken to the hotel manager a few times during our stay and hes always help us out with any problems we may have hes a really nice man, the cleaners at the hotel are very friendly and also do a very good job of cleaning your room daily we will surely be coming back again thank you imperial resort staff n
So before we all go on holiday we all look at reviews and before we came we saw a review about a towel scam and racism, read the review, all I can say is what a load of rubbish and theres always 2 sides to a story.THE HOTEL...entrance just takes your breath away and probably one of the cleanest we have stayed in.The cleaners are always sweeping up and cleaning from Morning till late. nLOBBY BAR....unlimited drinks all day till late but the man on here does not know how to smile but he is the only 1..nSPA...Warm pool and jacuzzi for you to use whenever, also you can book massages etc.nDOWNSTAIRS RESTAURANT...Spotless with avast variety of food hot and cold (something for everyone) They even have a child area with loads of kids food plus jars of baby food.If the food is not hot enough for you then stick it in the microwave.It does get busy in high season but the staff are always clearing away dishes and resetting the tables.Theres also unlimited beer pumps and red/white wine pumps with a drinks machine that has everything from fresh orange to waters and juices..nAs it was busy the Manager opened the restaurant upstairs.we went to this and it was lovely and had everything that you have on the ground floor but does not do fried eggs ect there..nROOMS...Fantastic big comfy bed with sheets or spare duvets in the wardrobe..Aircon is great..There is a few English TV channels including a music channel..The room is spotless with a lovely large shower.(could do with a few hooks in the shower to hang your scrunchy ect or put your gels on but not an issue..we were given clean towel probably 5 days out of the 7 and the bedding was changed once which is good as who changes there bedding everyday at home.Lovely balcony with table and chairs and a towel rack..Could not fault the room at all as plenty of storage..Only issue we had was that there was 2 small towels which 1 was used as a hand towel and the other to stand on when finished in the shower and 2 towels for drying yourself (1 each) they were not the biggest towels and could have done with a spare as when you wash long thick hair you need a towel for your hair.I did ask the cleaner but she did not understand me but was not a massive problem..If you like a cup of tea in the morning then you will have to bring a small travel kettle as we did..the fridge is a good size..We just used a few cups from restaurant for our room.nPOOL AREA....2 outside pools. very clean pools and they wash the beds down everymorning as they are wipeable but water gets in the seams so your towel can get wet.(we just put a bin liner over the seam).Not the comfiest of beds but plenty of them..nOUTSIDE EATING AREA...Fantastic area with loads of tables and chairs with places you can get unlimited ice-cream, hotfresh donuts and biscuits etc..nTheres a part that has unlimited pizzas, burgers,chips, veg,salad and fruit etc which they are always filling up.And an outside bar which the lovely guy Jordan who works so so hard all day everyday with a big smile.The cleaners again are always cleaning in this area all day and night..nENTERTAINMENT...The Staff work very hard and are lovely but the entertainment at night was not the best.nAL LA CARTE (FREE MEAL)..we had the Asian meal in the lovely very clean restaurant,lovely staff.Meal was delicious.nTHE STAFF...The Manager is such a lovely man who will do anything to make your stay as comfortable as possible and he is all fpr his staff which is good.nANDREAS on reception is 1of the best and speaks good English.We had an issue on our 1st day with no water in our room due to a broken pipe when we told him he was so Apologetic and said they are fixing it as we speak a few hours later it was all sorted and when we got to our room a knock on the door with a plate full of fresh fruit saying sorry for the inconvenience. the day before we were leaving we asked Andreas about being out our room at 12 as we were not getting picked up till 6 and was there somewhere for us to shower he said leave it with me..He came back an hour later and said we can stay in our room till we are ready to leave amd This ment we could leave our cases in the room and stay by the pool the use the shower when ready.We also still had our bands on which ment we could still eat and drink...Treat everyone as you wish to be treated and you will be fine.nWe walked 3 x to sunny beach town via the beach taking our time which took us approx 40 mins..nBuses at the end across from the Hospital ..side of the Hospital bus will take you to Nessebar...nAcross from the hospital bus will take you to sunny beach town.nAll fares are just 2 lev..buses can get busy and also keep your bag close to you as we heard there are pick pockets.n
Still here but leaving today after a fabulous stay at Imperial resort Burgas, Bulgaria.nWe’ve had the BEST time and quite honestly are baffled by any of the negative reviews. We really couldn’t fault it. We can’t understand how our experience can differ so widely with the reviews we read before we came. We are well travelled and know a good hotel. I encourage everyone to come here. nnThe staff on the whole are friendly and will do anything to make your stay wonderful. Food is great, we especially enjoyed the upstairs restaurant. The al a carte restaurant was an extra bonus. we chose the Asian night. You can chose between that and Mediterranean cuisine. nnThe hotel is spotlessnRooms are cleaned daily, bedding changed a couple of times on our week long holiday., clean towels every day. nnLovely greetings from the cleaning staff who are always happy to say good morning.with a smile.nnThere was a burst pipe one day ( things happen) so we had no water for a few hours but this was sorted quickly We were kept up to date and offered a room to shower if it couldn’t be fixed.They did manage to fix it and we weren’t inconvenienced at all.nWe received a fruit platter later that day with an ‘apologies for the inconvenience’ note . That was really sweet of them.nnYes there were some children and it was a bit ‘lively’ around the children’s splash part of the pool. But that’s what kids do. We found a quieter spot in the other pool area. nnThe staff work tirelessly and keep the hotel running like a well oiled ship. nnWill we come back? YESnwill we recommend ?YESnnPlease don’t take offence if some staff come across as unfriendly, it’s the fact they don’t speak good English. The ones that do are are more than happy to have a little chatnnWe have spoken with the hotel manager a couple of times and he was a very happy to explain what had happened regarding a review we had read before we arrived. We believed his explanation and saw for ourselves there were valid reasons that previous guests were charged for lost towels. nnRead the reviews by all means but make your own minds up , we are all not ever going to agree on everything.nnSpecial thanks especially to Andreas on reception and to Jordan who works in the outside bar, he’s hilarious with his little quips.nnSee you again soon team imperial Resort ?
Came to Bulgaria solo and delighted with the choice of hotel I picked Imperial Resort a call above. Friendly staff food, premium drinks in lobby with great choice of spirits it was amazing and above all it was so clean. Couldnt rate it highly enough. Ill be definitely coming back next year.
A wonderful place for rest and entertainment, friendly staff, clean rooms, varied and delicious food! The view from the room is breathtaking. There is something interesting for everyone, you wont get bored. I recommend it and would visit again and again!
Great hotel rooms cleaned every day.nFood was Excellent nThe Barman outside was fantastic remembers everyone’s drink. Gave him a well deserved tip.nWe will definitely be returning next year.nIf you fancy a full English Breakfast the John smiths pub around the corner does a good one.
Best all inclusive experience ever! The hotel was beautiful and very well kept! The staff was so unbelievably kind! They remembered all the guests and their needs. The bartender outside was awesome and knew everyone’s drinks by heart. The food was DELICIOUS as well. Overall, a 10/10 experience and definitely will be coming back!
We had a fantastic vacation. The hotel was beautiful, modern and clean. Staff was incredibly friendly and helpful. Rooms were always clean with fresh towels. Food was delicious! There was something for everyone and every day. I highly recommend this hotel for a remarkable family vacation. We will definitely comeback.
I had the best stay at the Imperial Resort! The food was impeccable, the drinks were delicious, the service was amazing, and it was a beautiful location. The rooms were always clean and the staff was cleaning inside and out 24/7. I would definitely book another stay at this resort.
I had such a nice stay at this resort! The bartender outside was the friendliest person ever and he was always so kind and attentive. All of the staff was very kind. The food was delicious in the restaurants and in the snack bar. There are so many things to do on the resort and it was a wonderful stay. I would definitely come back!
I recommend this hotel to each and every person who wants to experience their family dream holiday! Super attentive staff, especially the manager Dessie - super charming, friendly and attentive, everything we contacted her for, she always made sure to do it as quickly and as efficiently as possible. Thought she was British before she told me that she’s from this region ? Also, also Dimiter and Stella were lovely, I just wish that the other manager, her name starts with S, but I cannot remember it, she was very moody and gloomy, maybe she can smile a little? The food is great, we adored the Greek dinner and the food at the alacarte. The drinks were good and we also appreciated that the barmen made all sorts of drinks. The rooms were kept clean, the hotel overall is spotless, although I was left with a negative impression by the chambermaids who were there at night, all of them, especially the one with the glasses, spent a good portion of their time at work scrolling on their phones. Looked like some phone obsessed teens when they are literally older than me. Doesn’t the Housekeeping manager see thar? The rules and policies of the hotel are all very reasonable and they were crucial to us having a great time there - the staff took the towels of the people who against the rules reserved sun beds with towels. The hotel offers a safety deposit box free of charge, obviously wonderful. There were no queues, things are moving fast there. The Wi-Fi is good. The animation team gives their hearts and souls for the guests. I would definitely come back, HI Hotels Imperial Resort!
Overall, we had a superb stay, the room was kept clean and the food was great. The cocktails were awesome, so was the bartender at the lobby bar. The receptionists, Dimiter was lovely and the reception’s manager Dessie was friendly, helpful, pretty much the perfect professional. They have three pools which is obviously well appreciated. The last day they even offered for us to stay for lunch, super nice people.
Our stay at HI Hotels Imperial Resort was absolutely wonderful. At the check-in and during all interactions, the receptionists were super helpful and friendly. Not all of them speak English fluently, in fact, some members of the management, especially the manager of the reception, have a hard time speaking English. On the other hand, Dessie, the Guest Relations Manager was absolutely brilliant, the star of the hotel, I hope the hotels owners know that they have won the lottery with her. While some of her colleagues do not speak English very well, she speaks bettter than some Brits! Also, Chris, at the reception, was so sweet Andrew too, Dimi was very charming and helpful. There was this sweet girl at the Lobby Bar, across the reception, Stanislava was great. The food was warm, delicious and there was a good variety. We really enjoyed the Greek and Arabic themed dinners. Our room was always super clean and the hotel, in general, was spotless. The coffee, unlike in most hotels, was astonishing! The location of the hotel itself is super nice, the beach is very close and they offer a discount for the beach package, as well. The animation team was also lovely, they elevated our spirit and made for an even better experience. Honestly, I cannot wait for the next summer to come, so that I can come back.
The hotel was lovely, so clean. Entertainment team were brilliant so friendly my kids loved them! Did fantastic shows to! Bar staff were great especially the one at outside bar that started at ten morning until midnight he was fantastic did my kids mocktails brought us drinks over, couldn’t done anymore for us he was brilliant defiently be coming back next year it was a lovely holiday just wish the water was bit warmer gutted didn’t go in pool the water to cold 🙁 nice weather but I wont hit enuf to need really cold water like I do in turkey lol
We had a great time at the hotel! The hotel is great for people with kids! The animation team was wonderful. The food is excellent! The rooms were really nice, spacious, modern and always kept clean.
This is the best holiday I have ever had! We had such a great time, the hotel is super accommodating to families with children. The beach and the pools are great. They have multiple bars that offer good drinks, also the best Snack Bar I have ever seen! The food is fresh, warm and nutritious. They are many options, for vegetarians and vegans as well! Totally recommend!
Wonderful stay at Imperial Resort! I was there with my family and will absolutely return! The staff was very friendly and accommodating, the rooms were spacious and modern. The beach was great, there was super organisation. The entertainment too was great and the kids enjoyed it a lot.
We had a wonderful time at Imperial Resort! We loved the restaurant as there was a lot of variety. There were many themed dinners. The hotel was incredibly clean and the staff were super professional, constantly smiling.
My family and I had a lovely stay here! We enjoyed the cocktails at the bar and the food in general was quite nice, there was something for everyone. The staff was professional and really helped us out when necessary. The location of the hotel was great. I can’t wait to return to the hotel!
It was our first time visiting Bulgaria, and we enjoyed ourselves. The hotel is new, and the food is excellent, especially on nights when different cuisines are served. The restaurant employees, @Chris the receptionist, and housekeeping on the 7th floor are all friendly and helpful. The hotel and the surrounding neighborhood are both perfect for family vacations, in my opinion.nnRegardsnMarcus B.n
My stay at Imperial was extremely pleasant. The staff were very polite and helpful. The food, though certainly not of Micheline star quality, was quite delicious and varied. As a vegetarian I was left positively surprised by the amount of options for people with diatery constraints, which shows not only professionalism but also upmost consideration for the guests needs. The facilities were very clean and spaceous, though I was with a negative impression by the fact that the indoor sauna was not included within the all inclusive package and required an extra fee to use. nnOverall I am very content with my stay at the Imperial and would happily recommend it to friends and family.
Best hotel on Sunny Beach. The experience was really good. The staff I very nice and good at the job. The beach next to the hotel is perfect. Its the perfect place for a vacation in the summer. Also the bartender is the best.
Very good hotel with very good food and the best barman. The entire hotel is always clean regardless of the number of visitors. The beach is two minutes away. The animators are very nice and polite. Im here for a second year and am very satisfied.
Really enjoyable place! The staff is nice and friendly, the bar man on the pool bar is the best. Great choice for holiday with friends. The beach is near the hotel. Animation staff is young and smiley, always in a good mood.
The hotel is awesome. The food and the bars are very good. You have to go there if you want to have amazing time. The rooms are very clear and cozy. The barman is the best and he can make you everything you want. There are two pools and the beach is very close.
Pillows and bed hard for me . Fridge in the room very noisy. So unplugged. Honestly not needed, no kettle for a drink in the morning. Night club open on the weekend 11-5.30am very noisy earplugs required. Or ask for a room on the pool side. nA polish guest brought in prostitutes on a daily basis. Looked he had been on drugs walking around the hotel like a zombie.nFood and drink very good. No entertainment when the weather was bad . In between nessybar and sunny beach 2 levi to get to both places . Bus conductor calls out name of the place . No hassle from reps or from local shops owners .Good English-speaking staff. Dont wipe make up on towels staff get angry. Or leave door open if pop in for stuff. Showers great and the rooms pool very cold. nThe pool in the spar just a little warmer, than the out door pool.nGreat snack bars great . Barman next to the snacks very good very friendly remembers what people drink.nBeware leave you food on the table it will be gone in seconds seagulls are a pain . Beach 5 minute walk behind the hotel gate or walk round . Nice to walk to sunny bar 45 minutes.nnSigns near the sun loungers no reserving them. Staff will remove items left. The sign is in different languages .
This hotel is quite frankly the best hotel I have ever stayed at. I do not understand the negative comments left for this hotel. nnStaff: fantastically helpful and great at their jobs. A special shout out to Jordan in the outside bar - tell him your drink once and it’s set in his memory for your duration. Cleaners, restaurant and chefs are all excellent at what they do. nnThe hotel is extremely clean, rooms sorted daily with really cute towel art. nnFood: even the pickiest water will find themselves with a full belly daily! The restaurant ALEXANDRIA is very well stocked with food, it is hot and fresh. The fresh fruit and salad assortment is also out of the park. nnOutside snack area - never known a snack bar be so varied and unlimited. Trust me when I say the hot fresh donuts are out of this world especially when you add some ice cream to the tray! nnThe kids splash park - could hear lots of delighted squealing from the children in it. The park is also safe and used by all ranges. nnI was staying whilst it wasn’t fully in swing however the entertainment staff work their socks off to include everyone. nnI travelled alone - I felt incredibly safe at this resort, there are taxis outside the hotel to take you to and from main strip of sunny beach or Nesebar. nnThe only thing I did not enjoy was the meal in the al a carte restaurant- for some reason the food is not great in this restaurant. nnI am already looking to book again for next year at this hotel a bit later in the season as the weather goes we’re not on my side with a 4/7 rain however, it wasn’t cold and the staff still ensured all outside areas were usable. nnTip: should it rain whilst you are there, they unlock the inner restaurant door to save walking outside. You can locate this by the inside toilets by the splash park. Or if in block 2 follow the restaurant sign as you come out the lift / stairs. nnI liked that the hotel was not in the main strip - there are still shops outside including supermarkets, change beureax and the usual nik name, t-shirts and bags etc. I met up with some other holiday makers during my stay who said that the Johns Smiths bar which is to the left and front of the hotel was good value and really enjoyable. nnThanks Imperial - see you next year!
Just spent 14 days at the Imperial Resort Hotel and … LOVED IT! I can’t understand why some people have given it negative reviews .. those people must be very hard to please! nnEverything was Excellent. When we arrived the staff at reception were extremely polite and helpful and they all could speak understandable English. The bedrooms are a good size with balcony, en suite shower room, television and refrigerator. The room was cleaned every day to a high standard and fresh towels left. The main restaurant offered splendid meals with a varied menu and a different food theme every evening … Greek, Italian, Mexican etc. The food was always tender and tasty. The Salad bar was super with a great selection of cold meats and cheeses. Every night there was a choice of 2 soups and we were spoiled for choice with the huge selection of home made desserts.nThe staff at the bars both at Reception and at the Poolside deserve a special mention. They worked hard to ensure we were served quickly and they were very helpful and pleasant.nnThe animation team worked hard to ensure that all the guests were entertained both during the day and in the evenings.nnWe have no hesitation in recommending the Imperial Resort as a fantastic place to enjoy a relaxing and enjoyable holiday.nn
I have just returned from a 10 day holiday at the Imperial resort and had a wonderful time as a family of 3.nnThe hotel itself was lovely and clean and our room was great with a beautiful view of the sea and sunrise. The hotel is in a fab location within easy walking distance to Nesabar and Sunny Beach strip. The area around the hotel was fairly quiet as things were closing for the end of season however there was still plenty going on in the other parts and this had no impact on our holiday. nnThe pool area was great although the outside pools were cold (nothing that could be done about this) my little one definitely made great use of the indoor pool and jacuzzi. nThe bar men were brilliant working the longest days and always remembered our drinks, plenty of choice and branded items if you asked. nnThere was plenty of food choices with a fab snack bar available all day and freshly made pizzas during the day and in the evening. nThe only small complaint about the food was that it could of been warmer and the toaster on a morning needs to be a larger one/a hotel toaster. nnThe beach was lovely and just at the back of the hotel, gorgeous afternoon stroll once the sun had moved round from the pool area for those last rays of the day. nnWe had a fab time and would recommend it and will look to revisit again in the future.
We have just returned from 10 days at the imperial resort after reading a few reviews we were a bit apprehensive as we had are 3 year old with us, I’m never one too really bothered about bad reviews as you make your own mind up, all the bad reviews don’t make sense the hotel is in a great location a cheap short bus ride into sunny beach centre or 45min too hour walk, nessabr is 30min walk from the hotel, the rooms were spacious and got cleaned on a daily basis, food was a wide and varied selection everyday, if the hotel bought some more warmers as sometimes the food was a little on the tepid side the only negative for me, the bars serve great array of spirts ask if require branded the snack bars serve a good amount of sweet and savoury food, the pool areas are clean and tidy the outdoor pools are a bit chilly but fine when you get in, the indoor pool is warmer with jacuzzi’s pool, gym and spa (extra charge) would I recommend this hotel yes for sure if you want 5 star pay 5 star prices
Good Resort.It exceeded my expectations, I stayed 10 days. Located 3 km from the old town of Nessebar, close to shops, bus and train stations, quiet area, very close to the sea, ok rooms, exemplary cleanliness (towels changed daily, linen at 3 days), food for all tastes (an excellent pizza), the animators did their job brilliantly, the staff very kind, starting with the reception staff (Petur was a real help to me) and up to the ladies who worked clean outside (thats with the exception of the barman in the inner courtyard, you either give him a tip-which hes waiting for-or you dont, thats all,moron, as if he was giving alms). I hope to come back.
Im very satisfied with my stay there.clean and large rooms.friendly staff,lots of activities for all ages.weird range of food all over the globe.hardly recommended.thanks guys.all inclusive as well.reasonable prices.fitness and spa
Well what can I say, the day before we were due to fly out looked at the reviews and was horrified even rang my travel agent and asked him to change the hotel. He convinced me to not panic and go.nI am so glad he did this hotel was brilliant.nMy husband and I have just returned from a 7 day stay and loved every minute of it.nRoomsnWe had a deluxe room in the main building it was perfect maid service and clean towels everyday view was gorgeous.nFoodnWe ate at the snack bar, buffet restaurant and Al la carte it was all great my husband ate everything I was a little scared tbh because of the reviews. He is a great cook himself and said he couldn’t fault any of the food it was in fact some of the nicest hotel food he had tasted and we have been to a lot of hotels. It was cooked well and tasted great and he wasn’t ill at all.nThe snack bar was being cleaned all the time with maids sweeping up and wiping round. Same for the buffet restaurant we couldn’t fault it at all.nWe drank at all three bars again drinks we fine for AI even in the self serve drinks machines too.nPool.nYes there is a sun bed problem with people reserving them the hotel tried their best and removed the towels from all unoccupied beds that had towelsnon them before 9am. Let’s be honest I have yet to go to a hotel in the 6 week school holidays and not have to get up early to get a bed, unfortunately I work in a school so I don’t expect anything else. It’s the busiest time of year and the world and his wife go away.nDo I think the hotel was out of its depth not at all it was just busy as they always are at this time of year. nBeach nThe sun beds were chargeable 18BLV nFor 2 beds, umbrella and table.nThis is because the hotel doesn’t own the space on the beach it belongs to the government everybody rents a space on the beach which stretches for miles.nThat’s why they charge they are not ripping people off like it has been suggested in fact it was alot more expensive if you went to part of the beach with independent people charging for the beds.nStaff nEverybody works so hard they are friendly helpful polite respectful what more can I say. Maybe speak to people as you expect to be spoken too yourself then you will get a better response. nReception staff helpful and informative we had issues with our air con and it was sorted straight away. I had a spa treatment again very nice staff she definitely knew her stuff. Waiters and waitresses cheerful and chatty we spoke to them with respect and kindness some guest were so rude even to other guests food for thought.nBar tenders excellent the snack bar man knew what we ordered we went everyday and as soon as we were there he had them poured he even remembered that we had mochas at 5 o’clock before we went to the room.nFantastic service !!nAll in all we used everything the hotel had to offer we had a fantastic experience we would definitely recommend it and we would definitely go back.
I was not satisfied at all, the food was bad. The pool was small and the sun loungers were always full. I dont recommend at all.beds were not comfortable at all. The only good thing is that it is close to the center. and the terrace in the room
From all the family holidays weve had this it the top hotel! The food is delicious and diverse, the desserts incredible, a thought given for both adults and kids. Rooms are cleaned daily. The animation team are great young people, who do their job with passion and love. Hotels location is near the beach and the town of Nessebur. The staff is very kind and attentive. There are entertaining shows for both children and grown-ups. The swimming pools are well maintained and clean. A special Thank you to the hotel manager Alexander who took care of us during the whole stay, making sure we had everything we needed. He is constantly inhouse and would always assist you with anything you may need. We would recommend the hotel to our friends and would visit again!